Privacy Policy
Last updated: January 2025
Introduction
Al Sanad Electromechanical Services ("we", "our", "us") respects your privacy and is committed to protecting any personal data you share with us through this website or via WhatsApp.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
a) Information You Provide Voluntarily
When you contact us, we may collect:
- Name
- Phone number
- Email address
- Message or enquiry details
This information is collected through:
- Website contact forms
- WhatsApp messages initiated by you
We do not collect sensitive personal data.
b) Website Usage Information
We use Google Analytics to collect limited, non-identifiable information about how visitors use our website, such as:
- Pages visited
- Time spent on pages
- Device type and browser
- General location (country or city level)
This data helps us understand website usage and improve performance and user experience. It does not identify you personally.
2. How We Use Your Information
We use your information to:
- Respond to enquiries
- Communicate with you regarding your request
- Improve our website and services
- Maintain internal enquiry records
We do not use your data for automated decision-making or profiling.
3. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google.
Google Analytics uses cookies and similar technologies to analyse how users interact with the website. The information generated is transmitted to and stored by Google.
You can learn more about how Google processes data at policies.google.com/privacy.
You can opt out of Google Analytics tracking by using browser settings or Google's opt-out tools.
4. WhatsApp Communications
If you contact us via WhatsApp:
- Your messages and contact details are used only to respond to your enquiry
- WhatsApp communications are subject to WhatsApp's own privacy policy
We recommend reviewing WhatsApp's privacy policy for further information.
5. Data Sharing
We do not sell, rent, or trade your personal data.
Your data may only be shared:
- Where required by law
- With trusted service providers solely for website analytics or technical support
Any third parties are required to handle data securely and responsibly.
6. Data Storage & Security
We implement reasonable technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
Access to personal data is restricted to authorised personnel only.
7. Data Retention
We retain personal data only for as long as necessary to:
- Respond to enquiries
- Improve our services
- Meet legal or regulatory requirements
Data that is no longer required is securely deleted.
8. Your Rights
You have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data, subject to legal obligations
Requests can be made using the contact details below.
9. Cookies
Our website uses cookies only for Google Analytics to monitor website performance and usage.
These cookies do not collect personally identifiable information. You may disable cookies via your browser settings if you prefer.
10. Third-Party Links
Our website may include links to third-party platforms such as WhatsApp. We are not responsible for the privacy practices or content of external websites or services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Al Sanad Electromechanical Services
Email: care@alsanadservices.ae
Phone: +971 50 660 5114